Frequently Asked Questions
Answers To Commonly Questions
What is domiciliary care
Domiciliary care, also known as home care, is a service that provides assistance to individuals in their own homes, allowing them to live comfortably and independently.
How do you ensure the safety and quality of care?
We conduct thorough background checks, provide ongoing training, and ensure caregivers are trained in infection control and emergency procedures
Do you offer respite care for family caregivers?
Yes, we provide respite care services to give family caregivers a much-needed break while ensuring their loved ones are well cared for.
How do I know if domiciliary care is right for me or my loved one?
I daily tasks are becoming challenging or if assistance is needed for medication management, companionship, or personal care, domiciliary care may be a suitable option.
What types of services do you offer?
We offer a range of services, including personal care, meal preparation, medication management, companionship, and housekeeping.
Can I customise my care plan?
Yes, we tailor our care plans to meet the specific needs of each individual, ensuring a personalised approach
Scheduling and Availability What hours are your services available?
We offer flexible scheduling options, including half hour, hourly, daily, and live-in care, available 24/7 based on client needs
How do I schedule an assessment?
You can schedule an assessment by contacting us via phone, email, or through our online form.
Can I change my carer if I’m not satisfied?
Absolutely. We understand the importance of compatibility and are happy to arrange for a different carer if needed.
Who can benefit from domiciliary care? Scheduling and Availability What hours are your services available?
We offer flexible scheduling options, including hourly, daily, and live-in care, available 24/7 based on client needs.
How do I schedule an assessment?
You can schedule an assessment by contacting us via phone, email, or through our online form.
What is the process to start home healthcare
services?
The process involves a free initial assessment, development of a personalised care plan, and matching with a suitable carer.